Privacy policy

Last updated: October, 2026

Nexa Filter LLC (“NexaFilter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase automotive filters, or interact with our services.

1. Information We Collect

We may collect the following categories of information:

Personal and Contact Information: Your name, billing address, shipping address, email address, telephone number, and other details you provide when placing an order or contacting us.

Order Information: Products purchased, order history, transaction details, return and refund requests, and customer service communications.

Payment Information: Payments are processed through third-party payment providers. We may receive transaction confirmations and limited payment details. We do not generally store complete payment card numbers on our own servers.

Device and Usage Information: Information such as your IP address, browser type, device characteristics, approximate location derived from your IP address, pages viewed, and interactions with our website.

Cookies and Similar Technologies: We may use cookies, pixels, and similar technologies to operate our store, maintain shopping cart functionality, remember preferences, analyze website traffic, and support permitted marketing activities.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, fulfill, and deliver orders.

  • Process payments, returns, refunds, and exchanges.

  • Send order confirmations, shipping updates, and important service communications.

  • Respond to customer questions about automotive filters and vehicle compatibility.

  • Improve our website, products, customer service, and shopping experience.

  • Detect fraud, prevent unauthorized transactions, and protect our business.

  • Send promotional emails where permitted by law and, when required, with your consent.

  • Maintain business, tax, accounting, and transaction records.

  • Comply with applicable laws and enforce our policies.

3. How We Share Your Information

We may disclose relevant information to trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform, which supports our online store and checkout.

Payment Providers: Services that process payments, verify transactions, and help prevent fraud.

Shipping and Fulfillment Providers: Carriers and fulfillment partners that help process and deliver orders.

Analytics and Marketing Providers: Services that help us understand website performance and conduct permitted marketing activities.

Professional Advisers and Authorities: Parties that assist with legal, accounting, regulatory, or security matters when necessary.

We do not sell personal information for money. However, certain advertising or analytics activities may constitute sharing or targeted advertising under applicable privacy laws. Where required, we provide appropriate notice and opt-out options.

4. Cookies and Similar Technologies

Our website may use essential cookies to support shopping cart functionality, checkout, security, and other core services.

Additional cookies or similar technologies may support analytics, personalization, and advertising. You can manage cookies through your browser settings and, where available, our website's cookie preference tools.

Disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising or personal information sharing.

  • Appeal certain privacy-related decisions, where applicable.

  • Lodge a complaint with the appropriate privacy regulator.

To exercise an applicable privacy right, contact us using the information in the Contact Information section below. We may need to verify your identity before responding.

You can unsubscribe from marketing emails through the unsubscribe link included in those messages. You may still receive essential transactional communications related to your orders.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate third-party services. These providers may collect or process information under their own privacy policies.

We encourage you to review the privacy practices of any third-party service you use. We are not responsible for the independent privacy practices of external websites.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children who cannot independently consent to data processing under applicable law.

We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter.

10. International Data Transfers

Our service providers may process or store information in countries other than the country where you reside. Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, technology, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. Changes will take effect as required by applicable law.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Nexa Filter LLC

Email: support@nexafilter.com

Phone: +1 (413) 873-1565

Business Address: 854 Alberta Dr, Bowling Green, KY 42101, United States

We will review privacy inquiries and respond in accordance with applicable legal requirements.