Shipping policy
Last updated: October, 2026
At Nexa Filter LLC, we aim to provide a reliable and straightforward shipping experience for every customer. This policy explains how we process, ship, and deliver orders placed through our NexaFilter online store.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during holidays, periods of high demand, or when additional order verification is required. Orders are not considered shipped until they have been dispatched by our fulfillment provider or shipping carrier.
2. Shipping and Delivery Times
Our estimated delivery time is 5–8 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Business days generally exclude weekends and public holidays.
3. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, package weight, dimensions, and selected shipping method.
4. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation using the contact details provided at checkout.
When tracking is available, shipping confirmation and tracking information will be sent once your order has been dispatched. Please allow time for tracking information to become active in the carrier's system.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses, including apartment or unit numbers where applicable.
If you notice an error, contact us as soon as possible at support@nexafilter.com. We cannot guarantee changes after an order has been processed or shipped.
6. Delayed or Missing Shipments
Although we work to support timely delivery, delays may occur due to carrier disruptions, severe weather, public holidays, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery window, contact our support team with your order number so we can help investigate the shipment.
7. Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery. If an item arrives damaged, defective, incorrect, or missing, contact us promptly and provide your order number and a description of the issue. Photographs may help us assess your request.
We will review the matter and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
8. International Shipping and Additional Charges
Shipping availability and delivery times depend on the destination and the shipping options offered at checkout.
For international orders, customs duties, import taxes, and other charges may apply where relevant. Responsibility for these charges will depend on the shipping arrangements and applicable law.
9. Contact Information
If you have questions about shipping, tracking, or delivery, please contact us:
Business Name: Nexa Filter LLC
Email: support@nexafilter.com
Phone: +1 ((413) 873-1565
Business Address: 854 Alberta Dr, Bowling Green, KY 42101, United States
We appreciate your business and thank you for choosing NexaFilter for your automotive filtration needs.
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.