Refund policy

Last updated: October, 2026

At Nexa Filter LLC, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning automotive filters and requesting refunds.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order. To qualify, your purchase must meet the eligibility requirements described below.

2. Return Eligibility

To be eligible for a return, items must generally:

  • Be unused and uninstalled.

  • Be in their original condition and packaging.

  • Include all original components and accessories, where applicable.

  • Be accompanied by proof of purchase or an order confirmation.

Automotive filters that have been installed, used, contaminated, or damaged after delivery may not qualify for a change-of-mind return. This restriction does not affect your rights regarding defective, damaged, incorrect, or otherwise legally returnable products.

3. How to Request a Return

To initiate a return, contact our customer support team with:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photographs of the item, if relevant.

Please wait for our return instructions before shipping an item back. Our team will provide the applicable return procedure and address.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from the product ordered, contact us promptly at support@nexafilter.com.

Include your order number and a description of the issue. Photographs may help us review your request.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

5. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

If a refund is not approved, we will explain the reason where appropriate.

6. Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs. Original shipping charges may be non-refundable where permitted by law.

If a return results from our error, or an item is defective or incorrectly supplied, we will arrange an appropriate resolution in accordance with applicable law.

7. Exchanges

If you need a different automotive filter, please contact our customer support team. Exchanges are subject to product availability and compatibility.

Before ordering a replacement filter, verify the vehicle's make, model, year, engine specifications, and relevant part number where applicable.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or shipped.

If an order is cancelled after payment, any refund due will be handled in accordance with applicable law and our order procedures.

9. Contact Information

Nexa Filter LLC

  • Email: support@nexafilter.com

  • Phone: +1 (605) 518-6515

  • Business Address: 854 Alberta Dr, Bowling Green, KY 42101, United States

For return, refund, or exchange inquiries, please contact our support team and include your order number so we can assist you efficiently.

We appreciate your business and thank you for choosing Nexa Filter LLC for your automotive filtration needs.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.