Terms of service

Last updated: October, 2026

1. Overview

Welcome to NexaFilter. These Terms of Service govern your access to and use of our website, online store, products, and related services.

“NexaFilter,” “Nexa Filter LLC,” “we,” “us,” and “our” refer to our business. Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced herein. If you do not agree to these terms, please discontinue use of our website.

2. Eligibility and Acceptable Use

You must be legally capable of entering into a binding agreement under the laws applicable to you to use our services.

You agree not to use our website for unlawful purposes, submit fraudulent information, interfere with website security, attempt unauthorized access, or misuse our services.

3. Products and Compatibility

NexaFilter offers automotive filtration products, including oil filters, engine air filters, cabin air filters, fuel filters, transmission filters, and filter kits, subject to availability.

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, product appearance, packaging, specifications, and availability may change.

Customers are responsible for confirming vehicle compatibility before purchasing. Please review the listed specifications, part numbers, vehicle make, model, year, and engine details where applicable. Contact our support team if you need assistance before ordering.

4. Pricing and Product Availability

Product prices and applicable shipping charges will be displayed on our website or at checkout. Prices, promotions, and availability may change without prior notice, subject to applicable law.

We reserve the right to correct genuine listing or pricing errors and to cancel or refuse orders where legally permitted. If payment has already been collected for a cancelled order, any refund due will be processed appropriately.

5. Orders and Payments

When placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

An order confirmation indicates that we have received your order but does not necessarily constitute final acceptance for fulfillment. We may contact you to verify order details or address payment and availability issues.

Payments are processed using the payment methods available at checkout. Orders may be delayed or cancelled if payment cannot be authorized or if a legitimate verification issue arises.

6. Shipping and Delivery

Orders are processed according to our fulfillment procedures. Estimated delivery is generally 5–8 business days after dispatch, subject to the destination, carrier, and shipping method.

Delivery estimates are not guarantees. Delays may occur due to weather, carrier disruptions, holidays, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information about processing times, shipping charges, tracking, and delivery.

7. Returns, Refunds, and Exchanges

Eligible purchases may be returned within 30 days of delivery, subject to our Return and Refund Policy and applicable consumer protection laws.

Items returned for a change of mind must generally be unused, uninstalled, and in their original condition and packaging. Different requirements may apply to defective, damaged, incorrect, or legally protected returns.

Please review our Return and Refund Policy for eligibility requirements, return instructions, and refund processing details.

8. Intellectual Property

Website content, including original text, graphics, logos, design elements, and images, belongs to Nexa Filter LLC or its respective licensors, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit protected content without authorization, except where permitted by law.

Third-party trademarks and manufacturer names remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, affiliation, or endorsement.

9. Third-Party Services

Our store may use third-party services for payment processing, shipping, analytics, marketing, and other business functions. External websites may also be linked from our store.

Third-party services are governed by their own terms and privacy policies. We are not responsible for independently operated websites or services beyond our control, subject to applicable law.

10. Prohibited Activities

You agree not to:

  • Use our website for fraudulent or unlawful purposes.

  • Provide false or misleading order information.

  • Interfere with website operation or security.

  • Attempt unauthorized access to systems or customer information.

  • Upload malicious code or harmful content.

  • Infringe intellectual property rights.

  • Abuse our payment, return, refund, or customer support processes.

We may restrict access or cancel transactions where permitted by law if these terms are violated.

11. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee uninterrupted website availability or that every listing will always be free of errors. Any product-specific or manufacturer warranty will be governed by its applicable terms.

Nothing in these Terms of Service excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

12. Limitation of Liability

To the extent permitted by applicable law, Nexa Filter LLC will not be liable for indirect or consequential losses arising from the use of our website or products.

Customers should ensure that automotive filters are suitable for their vehicles and installed in accordance with relevant manufacturer instructions. Incorrect product selection or improper installation may affect vehicle operation.

Nothing in these terms excludes liability for fraud, intentional misconduct, or any liability that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or costs arising from your unlawful use of our website or material violation of these terms, except where such responsibility cannot legally be imposed.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy for further information.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, products, services, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will take effect as required by applicable law.

16. Governing Law

These Terms of Service are subject to the laws applicable to our business and the relevant transaction, without limiting mandatory consumer protections that apply in your jurisdiction.

Disputes will be handled by the competent courts or dispute-resolution bodies as required by applicable law.

17. Contact Information

For questions about these Terms of Service, our products, or your order, please contact us:

Business Name: Nexa Filter LLC

Email: support@nexafilter.com

Phone: +1 (413) 873-1565

Business Address: 854 Alberta Dr, Bowling Green, KY 42101, United States

Thank you for choosing NexaFilter for your automotive filtration needs.